ORDER ISSUES

  • Do I need to have an account to order?
No, you can also place an order as a guest, but,there are some perks if you have an account with us:

Quick checkout process.
Easily view your order status and order history.
Receive updates detailing our new releases and special promotions.

  • Can I change the shipping address for my order?
If the order has not been shipped, we will be happy to change the shipping address for you order! However, if the order has been shipped, you need to add delivery fee. To change the shipping address for you order,Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP.

  • Can I modify or cancel my order after I’ve placed it?
To ship in a timely manner, we start producing your order right after we receive it. So once your order is placed, you will be unable to modify or cancel your order.

  • I received the wrong item.
Oh no! Please email our Customer Care team by clicking HERE within 7 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!

  • I am missing item(s) in my order.
Oh no! Please email our Customer Care team by clicking HERE within 7 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!

  • I received broken item(s) in my order.
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 7 days of delivery with your order number, and a photo of the damaged items. We will get back to you asap!

  • I received my package and have a problem!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 3 days of delivery so that we may help you further.